1. Introduction

Welcome to Art Villas Bali (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how PT ART REALTY BALI collects, uses, stores, and protects your personal information when you use our website artvillasbali.com (the “Site”) and our services.
By using our Site, you accept and consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Download resources
• Contact us via WhatsApp or email
• Communicate with us through any channel

The personal information we may collect includes:

• Contact Information: First name, last name, email address, phone number
• Professional Information: Occupation, company name
• Location Information: Country, city
• Investment Preferences: Investment interests, property preferences (buy/rent), preferred investment type (freehold/leasehold), budget range
• Communication Content: Messages, inquiries, and any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: Browser type, operating system, device type
• Usage Data: IP address, pages visited, time and date of visits, time spent on pages, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: We use cookies and similar tracking technologies (see Section 5 below)

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms (Meta/Facebook, Instagram)
• Advertising networks (Google Ads)
• Analytics providers (Google Analytics)
• Customer relationship management systems

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Respond to your inquiries about properties and investments
• Process and manage your requests for information
• Provide property listings and investment opportunities that match your preferences
• Schedule property viewings and consultations
• Deliver our Bali Real Estate Guide and other resources you request

3.2 Marketing and Communications

• Send you our newsletter (if you have opted in)
• Provide updates about new properties and investment opportunities
• Send promotional materials about our services
• Conduct market research and analyze trends

3.3 Analytics and Improvement

• Analyze how visitors use our Site
• Improve our website functionality and user experience
• Develop new features and services
• Understand our audience and their preferences

3.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and unauthorized access
• Enforce our terms and conditions
• Resolve disputes

3.5 Advertising

• Display targeted advertisements on third-party platforms
• Measure the effectiveness of our advertising campaigns
• Create custom and lookalike audiences for advertising

4. How We Share Your Information

We may share your personal information with the following parties:

4.1 Service Providers and Business Partners

• Property Developers and Partners: We may share your information with property developers and partners to facilitate property inquiries and transactions
• Real Estate Agents: We may share relevant information with agents who can assist with your property needs
• Marketing Agencies and Freelancers: We work with third-party marketing professionals who help us promote our services
• Technology Service Providers: Companies that provide services such as email delivery, customer relationship management, analytics, and website hosting

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

Important: We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help us recognize your device and remember certain information about your preferences and activities.

5.2 Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly. These cookies enable core functionality such as security, network management, and accessibility.

Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use Google Analytics for this purpose.

Marketing Cookies: Used to track visitors across websites and display relevant advertisements. We use cookies from:

• Meta Pixel (Facebook/Instagram advertising)
• Google Ads (for advertising and remarketing)
• Klaviyo (for email marketing and personalization)

Preference Cookies: Allow the Site to remember information that changes the way the Site behaves or looks, such as your preferred language or region.

5.3 Managing Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may prevent you from accessing certain features of our Site.

To opt out of tracking by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

6. Third-Party Services

Our Site integrates with several third-party services that may collect information about you:

6.1 Google Services

• Google Analytics: Tracks and reports website traffic
• Google Maps: Provides interactive maps and location services
• Google Ads: Delivers targeted advertising

Google’s privacy policy: https://policies.google.com/privacy

6.2 Meta (Facebook/Instagram)

Meta Pixel: Tracks conversions, optimizes ads, and builds targeted audiences

Meta’s privacy policy: https://www.facebook.com/privacy/explanation

6.3 Klaviyo

Email Marketing Platform: Manages our newsletter and email communications

Klaviyo’s privacy policy: https://www.klaviyo.com/legal/privacy

6.4 Zoho CRM

Customer Relationship Management: Stores and manages customer information and interactions

Zoho’s privacy policy: https://www.zoho.com/privacy.html

6.5 WhatsApp

When you click our WhatsApp button, you will be redirected to WhatsApp’s platform (wa.me links). Your interaction with WhatsApp is governed by their privacy policy: https://www.whatsapp.com/legal/privacy-policy

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
These measures include:

• Secure server infrastructure
• Encryption of data in transit (SSL/TLS)
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Contact form submissions and inquiries: Retained indefinitely to maintain a record of our communications and provide ongoing service
• Newsletter subscribers: Retained until you unsubscribe
• Analytics data: Retained according to Google Analytics’ retention policies (typically 26 months by default)
• Marketing data: Retained according to our marketing platform policies and legal requirements

If you wish to request deletion of your personal information, please see Section 10 below.

9. International Data Transfers

PT ART REALTY BALI is based in Indonesia. If you are accessing our Site from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia or other countries where our service providers operate.

By using our Site, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your country.

10. Your Rights and Choices

You have certain rights regarding your personal information:

10.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

10.2 Deletion

You may request that we delete your personal information. Please note that we may need to retain certain information for legal or administrative purposes.

10.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly at info@artvillasbali.com

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your inquiries or transactions.

10.4 Cookie Preferences

You can manage your cookie preferences through your browser settings or by using the opt-out tools provided by third-party services (see Section 5.3).

10.5 Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Our Site does not currently respond to “Do Not Track” signals.

To exercise any of these rights, please contact us at info@artvillasbali.com.

11. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Links to Other Websites

Our Site may contain links to third-party websites, including social media platforms, partner websites, and other resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes indicates your acceptance of the updated policy.

For significant changes that materially affect how we use your personal information, we will provide more prominent notice, such as through email or a notice on our homepage.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PT ART REALTY BALI
Jalan Sunset Road Nomor: 27X
Desa/Kelurahan Seminyak, Kec. Kuta
Kab. Badung, Provinsi Bali
Indonesia, 80361

Email: info@artvillasbali.com
Website: artvillasbali.com

We will respond to your inquiry as soon as reasonably possible.

15. Your Acceptance of These Terms

By using our Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.